Hi! I have a question about calculating retention...
# give-feedback
l
Hi! I have a question about calculating retention. Right now the rules are such that it is essentially considered Rolling Retention when we have the x+ days rule. Can you make it so that there is a restriction on the other side please? Not only >=, but also <. We have metrics RD1, RD7, RD1-7 where there are clear limits on when they must complete. Other than that, it would be really cool if it would be possible to pick a custom start event for retention. As an example: sometimes it's more correct for us to count those who have onboarded rather than from the first launch of the app. Plus, retention is usually counted from the first launch, not a specific event, so it won't be quite right for older users.
h
You can definitely do that right now, although the UI is a little clunky. You select your retention time delay, and then add a Conversion Window of 1 day, for example, to force you to have retention on that single day. We have a PR open to improve the UX here, but we haven't finalized the design. But, the functionality is definitely possible with a Conversion Window!
Other than that, it would be really cool if it would be possible to pick a custom start event for retention. As an example: sometimes it's more correct for us to count those who have onboarded rather than from the first launch of the app.
Yes, we understand this, and I almost built this version of retention, but the reality is it is much more complicated to support generally. However, it's definitely on our minds.
Thanks for your feedback, really useful on both counts.
l
@helpful-application-7107 thanks!