Hey, we are unable to upgrade to a pro plan because of this error

License server errored with: Unable to create new subscription. Existing active subscription:

we were on enterprise trial, support downgraded us so we could upgrade to pro, but we are still unable to upgrade.

Have you reached out to support again?

yes, they said they would email me when it's resolved, still not resolved

Sorry about that. Can you DM the email on the account, and I'll ping the support team about it?