Hey, we are unable to upgrade to a pro plan becaus...
# give-feedback
d
Hey, we are unable to upgrade to a pro plan because of this error
License server errored with: Unable to create new subscription. Existing active subscription:
we were on enterprise trial, support downgraded us so we could upgrade to pro, but we are still unable to upgrade.
s
Have you reached out to support again?
d
yes, they said they would email me when it's resolved, still not resolved
s
Sorry about that. Can you DM the email on the account, and I'll ping the support team about it?