Hey there I just tried integrating the trial license key int

Question

Hey there I just tried integrating the trial license key into growthbook through settings as mentioned in the docs but once I entered it s just stuck on this now and not loading can anyone please help

magnificent-postman-46110 · Answer

it says this how should I revert it back

magnificent-postman-46110 · Answer

I see this is the issue now I want to revert back how should I do

fresh-football-47124 · Answer

Hi Biswaroop

fresh-football-47124 · Answer

Sorry about that We re going to look into it

fresh-football-47124 · Answer

one moment

magnificent-postman-46110 · Answer

thanks a lot we are actually using growthbook in production self hosted and now once I did this trial license key it took the production growthbook down

fresh-football-47124 · Answer

oh

fresh-football-47124 · Answer

do you have access to the mongo instance

fresh-football-47124 · Answer

I can help you undo it

magnificent-postman-46110 · Answer

yes I can get access to the mongo with the help from my infra team

magnificent-postman-46110 · Answer

< fresh football 47124> I have access to mongodb will be waiting for your response on how to proceed

fresh-football-47124 · Answer

yes just checking with the team

happy-autumn-40938 · Answer

hello there sorry you re facing issues with the trial license key

happy-autumn-40938 · Answer

so in your Mongo collection for `organizations` there is a field called `licenseKey`

happy-autumn-40938 · Answer

you should be able to clear this out and restart your GB server to undo this

happy-autumn-40938 · Answer

I will have a look at your specific license key and see if I can figure out what s going wrong from my end

happy-autumn-40938 · Answer

Meanwhile would you please be able to DM me your `organizationId` which you can find from your same organization doc in Mongo

magnificent-postman-46110 · Answer

hey Bryce removing the licence key field from mongo worked thanks a lot sure DM ed you