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#ask-questions
Title
# ask-questions
n

nice-arm-56590

09/15/2023, 1:29 PM
Hi Team! We are experiencing difficulties with setting up the tool on out website. We have implemented the SDK - and it is there in the code of the page. But when creating the experiment in the visual editor - I can't see the changes even in the VE preview, after I've applied the changes. And after the experiment has been launched (https://vn.beincrypto.com/phan-tich-gia-eth-14-9/) - it is not seen on the page and the status is "No experiments" running. Can you, please, help me?
@brief-honey-45610 hey hey! Any chance the Growthbook team can help me with this?
b

brief-honey-45610

09/15/2023, 5:19 PM
Hi Victoria, thanks for reaching out! Yes, let me double check with the team and see what might be happening. I'll update you as soon as I can.
Which SDK are you using?
And just to confirm โ€” you created the experiment within the Visual Editor and not within the GrowthBook dashboard, correct?
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nice-arm-56590

09/15/2023, 5:24 PM
We are using JS SDK
๐Ÿ‘๐Ÿป 1
And yes, the experiment is created via Visual Editor. Thank you for your help!
๐Ÿ‘๐Ÿป 1
b

brief-honey-45610

09/15/2023, 5:46 PM
How many environments do you have in GrowthBook? If you have >1, please make sure you're looking at the environment you want to be checking
n

nice-arm-56590

09/15/2023, 5:48 PM
Iโ€™m not quite sure if itโ€™s the same thing: we have 2 sdk connections - for dev and for production. But I guess, one environment
b

brief-honey-45610

09/15/2023, 5:50 PM
OK, that's 2 environments. 1 for dev and 1 for prod
โœ… 1
Can you make sure that you're looking at the right environment in the Visual Editor? For example, sometimes customers make changes to their dev environment but are mistakenly looking at the prod environment. I want to rule this out as the cause of the issue
n

nice-arm-56590

09/15/2023, 5:52 PM
Iโ€™m not at the keyboard currently. Iโ€™ll check later and get back. Thank you!
b

brief-honey-45610

09/15/2023, 5:54 PM
Great, thanks ๐Ÿ‘๐Ÿป
n

nice-arm-56590

09/18/2023, 10:24 AM
Hi @brief-honey-45610! So I'm looking at the right environment. And the problem was there before, when we had just 1 environment - the changes are not seen already on the preview stage in the Visual Editor (when the changes are made, but the experiment has not yet been launched and you want to see the preview).
@brief-honey-45610 hey hey! Just checking in if there is any update on this case.
b

brief-honey-45610

09/19/2023, 2:15 PM
Hi Victoria, thanks for your patience! Iโ€™m just coming online today and will make sure to send an update within the next few hours
n

nice-arm-56590

09/19/2023, 7:34 PM
Thank you! Appreciate it.
b

brief-honey-45610

09/19/2023, 9:22 PM
Hi Victoria, could you double check that the SDK Connection you're using is working correctly? An easy way to do that is to use the Chrome DevTools Extension, look for the Experiment in the DevTools, and confirm that the Dom Mutations are in the variation. (Screenshot below)
Please also check if the
apiHost
and the
clientKey
are correct.
n

nice-arm-56590

09/20/2023, 5:58 PM
Hey hey @brief-honey-45610! Thanks for your reply. For some reason I can't connect to DevTools - it shows me the following message:
Although in the extension settings I entered the api host and the secret key that I created here:
Do I enter the Full API Endpoint (from the SDK configuration) in the first field in DevTools?
It now shows me an infinite preloader
b

brief-honey-45610

09/23/2023, 1:47 AM
Hi Victoria, were you able to resolve the issue you reported with the DevTools?
n

nice-arm-56590

10/16/2023, 12:09 PM
Hi @brief-honey-45610! Sorry for the delay in response - been on vacation lately. Coming back with the same questions. 1. I can't resolve the issue with the DevTools on production. However, it is working fine on Dev environment (we have 2 connections). 2. I'm launching an experiment via Visual Editor on Dev - and I don't see the changes i made already on the preview stage. I then set the experiment live - and I see no experiment running in DevTools bar. The SDK was implemented according to your official documentation, so neither I nor the developer can understand what is wrong and why the experiments don't work. Maybe you could set me up with someone tech from your team on a brief call? We've been paying for the Premium version for 2 months for now - however we haven't been able to start using the tool.
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