#ask-questions
Title
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nice-arm-56590
09/15/2023, 1:29 PMHi Team! We are experiencing difficulties with setting up the tool on out website. We have implemented the SDK - and it is there in the code of the page. But when creating the experiment in the visual editor - I can't see the changes even in the VE preview, after I've applied the changes. And after the experiment has been launched (https://vn.beincrypto.com/phan-tich-gia-eth-14-9/) - it is not seen on the page and the status is "No experiments" running. Can you, please, help me?
@brief-honey-45610 hey hey! Any chance the Growthbook team can help me with this?
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brief-honey-45610
09/15/2023, 5:19 PMHi Victoria, thanks for reaching out! Yes, let me double check with the team and see what might be happening. I'll update you as soon as I can.
Which SDK are you using?
And just to confirm — you created the experiment within the Visual Editor and not within the GrowthBook dashboard, correct?
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nice-arm-56590
09/15/2023, 5:24 PMWe are using JS SDK
👍🏻 1
And yes, the experiment is created via Visual Editor. Thank you for your help!
👍🏻 1
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brief-honey-45610
09/15/2023, 5:46 PMHow many environments do you have in GrowthBook? If you have >1, please make sure you're looking at the environment you want to be checking
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nice-arm-56590
09/15/2023, 5:48 PMI’m not quite sure if it’s the same thing: we have 2 sdk connections - for dev and for production. But I guess, one environment
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brief-honey-45610
09/15/2023, 5:50 PMOK, that's 2 environments. 1 for dev and 1 for prod
✅ 1
Can you make sure that you're looking at the right environment in the Visual Editor?
For example, sometimes customers make changes to their dev environment but are mistakenly looking at the prod environment. I want to rule this out as the cause of the issue
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nice-arm-56590
09/15/2023, 5:52 PMI’m not at the keyboard currently. I’ll check later and get back. Thank you!
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brief-honey-45610
09/15/2023, 5:54 PMGreat, thanks 👍🏻
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nice-arm-56590
09/18/2023, 10:24 AMHi @brief-honey-45610! So I'm looking at the right environment. And the problem was there before, when we had just 1 environment - the changes are not seen already on the preview stage in the Visual Editor (when the changes are made, but the experiment has not yet been launched and you want to see the preview).
@brief-honey-45610 hey hey! Just checking in if there is any update on this case.
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brief-honey-45610
09/19/2023, 2:15 PMHi Victoria, thanks for your patience! I’m just coming online today and will make sure to send an update within the next few hours
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nice-arm-56590
09/19/2023, 7:34 PMThank you! Appreciate it.
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brief-honey-45610
09/19/2023, 9:22 PMHi Victoria, could you double check that the SDK Connection you're using is working correctly? An easy way to do that is to use the Chrome DevTools Extension, look for the Experiment in the DevTools, and confirm that the Dom Mutations are in the variation. (Screenshot below)
Please also check if the
apiHostclientKeyn
nice-arm-56590
09/20/2023, 5:58 PMHey hey @brief-honey-45610! Thanks for your reply. For some reason I can't connect to DevTools - it shows me the following message:
Although in the extension settings I entered the api host and the secret key that I created here:
Do I enter the Full API Endpoint (from the SDK configuration) in the first field in DevTools?
It now shows me an infinite preloader
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brief-honey-45610
09/23/2023, 1:47 AMHi Victoria, were you able to resolve the issue you reported with the DevTools?