Hello! We are using the PHP SDK of GB for features...
# announcementss
stocky-autumn-12575
09/20/2023, 8:42 PMHello! We are using the PHP SDK of GB for features. Around 1:47PM CDT today we started having issues where we were experiencing timeouts when loading features. Did anything happen during that time? Are we being rate limited or anything? Is there a way to see how many api requests we have made in a month? We are on the Pro account.
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Http\Client\Exception\NetworkException: Failed to connect to <http://cdn.growthbook.io|cdn.growthbook.io> port 443 after 130032 ms: Connection timed out in /var/app/current/vendor/php-http/curl-client/src/Client
.php:164f
fresh-football-47124
09/20/2023, 8:43 PM
Hi Anthony - let me check
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stocky-autumn-12575
09/20/2023, 8:43 PMThank you Graham!
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fresh-football-47124
09/20/2023, 8:43 PM
no logged downtime, let me check the logs
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fresh-football-47124
09/20/2023, 8:46 PM
you are using the Cloud version, right?
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stocky-autumn-12575
09/20/2023, 8:46 PMYes, we are not self hosting
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fresh-football-47124
09/20/2023, 9:29 PM
CDN looks fine on our end. No increase in error rates or latency around that time.
fresh-football-47124
09/20/2023, 9:29 PM
you are hitting the cdn url right?
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stocky-autumn-12575
09/20/2023, 9:30 PMyes, using
loadFeaturesstocky-autumn-12575
09/20/2023, 9:37 PMDo you know if we hit any rate limits or anything?
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fresh-football-47124
09/20/2023, 9:37 PM
I dont think we do any rate limiting
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stocky-autumn-12575
09/20/2023, 9:38 PMI saw in the GB API that there is this error:
*429* - Too Many Requests - You exceeded the rate limit of 60 requests per minute. Try again later.f
fresh-football-47124
09/20/2023, 9:39 PM
oh interesting
fresh-football-47124
09/20/2023, 9:39 PM
one sec
fresh-football-47124
09/20/2023, 9:41 PM
Yes, we have rate limiting for the REST api, but not the CDN
fresh-football-47124
09/20/2023, 9:41 PM
what url are you hitting?
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stocky-autumn-12575
09/20/2023, 9:41 PMah ok
stocky-autumn-12575
09/20/2023, 9:42 PM<https://cdn.growthbook.io/api/features/client_key>stocky-autumn-12575
09/20/2023, 9:42 PMclient_key taken from the SDK connections in the dash board
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fresh-football-47124
09/20/2023, 9:44 PM
That endpoint should never return a 429 error. Are you sure that error wasn’t from a different request?
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stocky-autumn-12575
09/20/2023, 9:44 PMWe didn't get that error, I was just curious if we were being rate limited
stocky-autumn-12575
09/20/2023, 9:44 PMand found that error in the api docs
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fresh-football-47124
09/20/2023, 9:44 PM
oh, right, I misread
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stocky-autumn-12575
09/20/2023, 9:45 PMno worries, appreciate the help
stocky-autumn-12575
09/20/2023, 9:45 PMIs there anything from my end I can get to help figure out what happened?
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fresh-football-47124
09/20/2023, 9:46 PM
did it stop?
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stocky-autumn-12575
09/20/2023, 9:48 PMIt seemed to resolve itself after about 10 minutes. Let me see if we are still experiencing anything
stocky-autumn-12575
09/20/2023, 10:17 PMNot seeing issues now but it was intermittent an hour or so ago. Will be checking logs tomorrow and can back to you
stocky-autumn-12575
09/21/2023, 2:45 PM@fresh-football-47124 Good Morning, hope you are well. Had a question about setting a time out for loading features. Our logs from yesterday indicated a 130 second time out,
Failed to connect to <http://cdn.growthbook.io|cdn.growthbook.io> port 443 after 130032 ms:stocky-autumn-12575
09/21/2023, 7:07 PM@fresh-football-47124 updated on this, the errors seemed to stop at 2023-09-20 204959 UTC yesterday.
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