#ask-questions
Title
# ask-questions
s
straight-whale-38038
11/03/2023, 2:11 PMHi, my team is trying to stop tests but they are still being evaluated on screen, could anyone help me?
✅ 1
r
rhythmic-agent-34208
11/03/2023, 2:11 PM@straight-whale-38038 has marked the issue as closed. Reopen Issue button
s
straight-whale-38038
11/03/2023, 2:11 PMWe stopped a test 4 days ago and it's still being sent to the users
b
brief-honey-45610
11/03/2023, 2:35 PMHi Pedro, I’m looking into this for you and will reply here shortly
👀 1
s
straight-whale-38038
11/03/2023, 2:36 PMOk!
b
brief-honey-45610
11/03/2023, 2:52 PMHi Pedro, did you create the test in the Visual Editor or via Feature Flags in the dashboard?
s
straight-whale-38038
11/03/2023, 2:52 PMVia feature flags
🆗 1
b
brief-honey-45610
11/03/2023, 3:02 PMWhich SDK and SDK version are you using?
Is it possible you are using the temporary rollout option accidentally?
Are you using the GrowthBook proxy?
If the answers to my 2 most recent questions are "no", it's likely you are experiencing a bug we are aware of and for which we're currently working on fixing. Some changes to experiments are not causing our SDK payloads to refresh properly, so people are continuing to get experiments after they've been stopped in the GrowthBook UI.
s
straight-whale-38038
11/03/2023, 3:08 PMWe did not use the temporary rollout and we are neither using the proxy
so people are continuing to get experiments after they've been stopped in the GrowthBook UI.This happened with me in the last week https://growthbookusers.slack.com/archives/C01T6Q1SVFV/p1698352897260009
We really need to stop this test (as we thought it was finished 4 days ago). I tried turning off the feature for the production environment but its still evaluating the value. Is there any other action that we can do?
b
brief-honey-45610
11/03/2023, 3:33 PMHi Pedro, I totally understand. Please remove the experiment rule from the feature and publish.
🆗 1
s
straight-whale-38038
11/03/2023, 4:57 PMAfter spending some more time debugging I found what was happening.
A duplicate of a test in our staging project was firing into the production project
We may have some kind of misconfiguration in our projects setup
b
brief-honey-45610
11/03/2023, 5:58 PMHi Pedro, I'm glad to hear you were able to identify the cause of the issue!
If after troubleshooting you find you still need help, please let us know.
s
straight-whale-38038
11/03/2023, 6:00 PMI think this issue can be closed. I will elaborate some questions to ask here later about setting up different projects within the same website
Thank you, August 🙂
b
brief-honey-45610
11/03/2023, 6:00 PMSure thing, I’ll close the ticket. Thank you Pedro!
3 Views