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#ask-questions
Title
# ask-questions
b

billowy-pencil-61491

01/16/2024, 4:51 PM
Does anyone know when chat support will be back online?
r

rhythmic-agent-34208

01/16/2024, 4:56 PM
We are online now, but catching up on requests due to the 3-day holiday weekend in the US.
Is there an issue you need help with?
b

billowy-pencil-61491

01/16/2024, 4:59 PM
Thanks for the reply @brief-honey-45610 I am really struggling to get our feature performant. It's working but not at the expected threshold we have set and also sending a lot more US users than anticipated for a UK site.… Have tried so many things. Really just need some support on where we are going wrong.
r

rhythmic-agent-34208

01/16/2024, 5:00 PM
Gotcha, we can help with that. I just saw your other post in which you described the issue in more detail. Do you mind if we continue the conversation in that thread to keep all the info in one place?
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billowy-pencil-61491

01/16/2024, 5:06 PM
That would be great
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