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#ask-questions
Title
# ask-questions
a

agreeable-activity-31366

03/08/2024, 10:33 AM
Hello, Having a strange issue with the visual editor.. Trying to make a simple change to the html of an element, but I’m simply unable to edit within the visual editor.. Pre-launch checklist is complete -implementation looks good.. Any idea why I’m unable to do a simple html change in the visual editor?
f

fresh-football-47124

03/08/2024, 5:09 PM
Are you able to see the change with the visual editor loaded on the page?
if you pasted in that HTML, you need to click on that check mark to save- could that be it?
a

agreeable-activity-31366

03/11/2024, 7:18 AM
I’m completely unable to make changes to the html.. quite strange..
@fresh-football-47124 I’m simply not able to click in to the box to edit the html code - I AM able to drag-and-drop components in the visual editor, but the editing modal in completely non-reactive.. Any idea what the issue is?
@fresh-football-47124 Any idea what this issue could be?
b

billions-house-96196

04/09/2024, 5:53 PM
I'm having this same problem. Can't click into the field in the editor where I'm supposed to be able to edit the content. Ever get a solution?
I've found that when trying to use the visual editor on a modal, there appears to be a problem accessing the edit fields. Not sure if this is our site somehow disabling the editor popup interactions or what.
f

fresh-football-47124

04/10/2024, 1:17 AM
Yes, sorry about this - we have a fix already, but it's waiting on the Google Chrome store to review and approve the new version
👍 2
b

billions-house-96196

04/10/2024, 1:49 AM
Meantime i found a hacky workaround. Would be nice if you could edit the visual editor json directly in the gb app interface. 😉
s

swift-helmet-3648

04/10/2024, 2:58 PM
@billions-house-96196 This likely has to do with an event handler on your page that is overriding the rest of the page. This has happened before for customers trying to use the editor on a modal. The only way to fix is to make that event handler less restrictive, in your site’s code.
b

billions-house-96196

04/10/2024, 3:26 PM
Figured it might be something like that.
6 Views