Hello everyone! I am in contact with someone from ...
# ask-questionsb
blue-judge-74427
05/23/2024, 3:03 PMHello everyone! I am in contact with someone from the support department, but I have only had the chat bubble for support pop up twice. Is there a specific sequence to obtain this feature?
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fresh-football-47124
05/23/2024, 3:04 PM
the live chat support is part of our Pro plan or above
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blue-judge-74427
05/23/2024, 3:05 PMyes, i do have pro plan
blue-judge-74427
05/23/2024, 3:05 PMalso as i said, i am in the contact with someone through this chat. Once i refreshed my browser, it's gone
blue-judge-74427
05/23/2024, 5:25 PMAny idea how can i read my chat with support?
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fresh-football-47124
05/23/2024, 5:26 PM
if you email support@growthbook.io they can look at your logs
fresh-football-47124
05/23/2024, 5:26 PM
what browser are you using?
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blue-judge-74427
05/23/2024, 5:26 PMboth chrome and firefox
blue-judge-74427
05/23/2024, 5:29 PMalso on safari no chat, just widget with questionmark
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