Hello! I hope this is the right place to ask this ...
# ask-questions
q
Hello! I hope this is the right place to ask this question. I am trying to create a custom report of a running experiment. Creating the report works, but when clicking on "refresh" there is the error "*Error refreshing data:* Method not implemented.". Any idea what could be the reason? 🙏
h
Are you by chance using either Mixpanel or Google Analytics? Those are the only 2 datasources are capable of throwing this sort of error in GB. Beyond that, maybe share your report settings and whether anything looks out of place in your report queries (right menu, view queries).
q
Jepp, we are using Mixpanel
Does it mean reports are not really supported by them?
h
they should be, but its possible that they are not 100% supported (at least running ad-hoc updates on an existing report). We will be rewriting our report functionality in the future which should resolve the issue, but meanwhile we will investigate further.
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are you running CUPED per chance? if so, can you try turning it off in report settings?
q
Screenshot 2024-10-09 at 09.07.21.png,Screenshot 2024-10-09 at 09.07.28.png
Nope
Nothing extraordinary, also no settings where changed from the experiment (which is working fine)
h
agreed, looks pretty ordinary. We'll investigate
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