I received a `HTTP 500` error on a public dashboar...
# ask-questionsa
acoustic-morning-65689
04/14/2025, 4:40 PMI received a
HTTP 500acoustic-morning-65689
04/14/2025, 4:40 PMHere is the public URL: https://app.growthbook.io/public/e/755169f8be8f4b6389f88eec63129ab7
acoustic-morning-65689
04/14/2025, 4:41 PMExperiment ID:
exp_19g621m8xdyhtws
strong-mouse-55694
04/14/2025, 7:03 PMLooking into this...
strong-mouse-55694
04/14/2025, 7:08 PMI couldn't replicate this with other links. Did you create this link and able to try creating the link again?
a
acoustic-morning-65689
04/14/2025, 9:18 PMThe link on the experiment doesn't change for the experiment if I "unshare" and "reshare" 🤔
acoustic-morning-65689
04/14/2025, 9:18 PMI am thinking that it is an issue with the underlying query
acoustic-morning-65689
04/14/2025, 9:19 PMBut the "internal" dashboard renders fine: https://app.growthbook.io/experiment/exp_19g621m8xdyhtw
acoustic-morning-65689
04/14/2025, 9:19 PMOnly the public URL fails with a 500 error...
🤔 1
s
strong-mouse-55694
04/14/2025, 9:26 PMWhat if you try with a different experiment?
strong-mouse-55694
04/14/2025, 9:27 PMAnd the setting here is "Anyone with the link"?
strong-mouse-55694
04/14/2025, 9:27 PMCleanShot 2025-04-14 at 17.26.55.png
a
acoustic-morning-65689
04/14/2025, 9:28 PMNew experiments work fine, but they also turn into 500s when I generate impression/metric data. Wondering if I am fudging up the experiment configuration in some way.
acoustic-morning-65689
04/14/2025, 9:29 PMJust curious how I can debug the 500 error. It doesn't have anything useful in the HTTP response as it is a web response, not an API one.
acoustic-morning-65689
04/14/2025, 9:30 PMSeeing this in the
view source Copy code
{
"props": {
"pageProps": {
"statusCode": 500
}
},
"page": "/_error",
"query": {},
"buildId": "WfLF3oiZCoH96O_zlugqh",
"isFallback": false,
"isExperimentalCompile": false,
"err": {
"name": "Internal Server Error.",
"message": "500 - Internal Server Error.",
"statusCode": 500
},
"gip": true,
"scriptLoader": []
}s
strong-mouse-55694
04/14/2025, 9:45 PMI'm not sure. I'm going to ask engineering if they have any insight. When you say "generate impression/metric data," what do you mean exactly? I'm looking to find some repeatable steps to help us debug.
a
acoustic-morning-65689
04/14/2025, 10:14 PMHey, thanks for the quick responses!
By impression/metric data, I am just referring to the underlying metrics for the dashboard. Exposure is probably a better word than impression.
As long as there is no data, the public dashboard URL loads the empty state just fine. But, once there is some data, the public dashboard URL returns a 500. The internal dashboard URL seems to render fine.
s
strong-mouse-55694
04/14/2025, 10:15 PMThanks. I'll relay this to the team.
🙌 1
a
acoustic-morning-65689
04/14/2025, 10:25 PMThanks!
f
future-teacher-7046
04/15/2025, 6:11 PM
This should be fixed now. Thanks for catching this bug!
a
acoustic-morning-65689
04/15/2025, 7:08 PMNice! Can we make this easier to self-troubleshoot in the future?
f
future-teacher-7046
04/15/2025, 11:10 PM
Yeah, definitely. We should have better error handling on that route that passes more informative messages to the front end. These public routes go through a very different flow from the rest of the app, so they aren't quite as robust yet.
✅ 1
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