Hello! I'm trying to run an experiment with the vi...
# ask-questions
e
Hello! I'm trying to run an experiment with the visual editor and the change for the variant is not populating when I check the preview, and subsequently does not run when I set the experiment live. It populates in the visual editor and it says there's a varian change when I look at the baseline and variant, but it's not working.
f
do you have URL targeting rules set?
e
yes
Following up on this. Is there any way I can get some support?
s
Can you share the page where the experiment is live? Also, we do have a Framer plugin, which might work better.
e
We turned off the experiment because it wasn't working but I can turn it back on. Is there a way to book a more private and/or direct troubleshoot for this?
We have a pro account but I don't see an option to chat with an agent...
s
Strange that you don't see the support widget in the bottom right of the screen. You can reach out to support@growthbook.io for more direct help. I can also try to help. What were the targeting rules for the experiment? Another thing to check is that the page always renders with the selector
.ssr-variant > ...
. If that's not there, then you won't see any changes.