Hello! We're relatively new to GrowthBook and keep getting timeout errors for several metrics. I've navigated to "Edit Data Source" and set the

Request Timeout

field to

0

and the problem persists: every time I update metrics for an experiment several metrics fail with the error

Timeout: Request failed to complete in 120000ms

. What can I do about it?

You might try increasing the timeout to something like 600000. Putting 0 is just defaulting to the 120000 ms. That'd be what I try first. If you still run into issues, then we'll need some more details on the query/infra/db, etc.

I had put 0 as it says that would disable timeout, but am trying now with the higher value

What DB are you connecting to?

asked our engineer, who said "the sql server for queries is mssql/azure sql, unless they want to know what one growthbook uses, which is mongodb" - does this help? @strong-mouse-55694

Yes. I was asking about your DB. 1. If you increased the timeout for the db, it doesn't look like it took. Maybe try increasing the timeout limit, saving, and running again. 2. You may also need to increase the limit on the Azure SQL side, if it's also limited. 3. If the db is behind a firewall or can't connect, you may need to allowlist GB: ip 52.70.79.40

our engineer restared the docker container and that did it!