Hey,
We’re using a self-hosting and have paid for ...
# ask-questionss
some-minister-9280
11/07/2025, 8:56 AMHey,
We’re using a self-hosting and have paid for the Pro license, but for some reason, we haven’t received the license key. What could be the issue?
l
little-toothbrush-24705
11/07/2025, 12:19 PMI think if you self host, you don't need a license, do you?
little-toothbrush-24705
11/07/2025, 12:19 PMat least that was my understanding. not sure if I'm wrong.
s
some-minister-9280
11/07/2025, 12:49 PMIn the open-source version, the functionality is limited, so we purchased a license.
s
strong-mouse-55694
11/07/2025, 3:56 PMSorry about that! Please reach out to support@growthbook.io. They'll be able to investigate and get your license.
strong-mouse-55694
11/07/2025, 3:57 PM@little-toothbrush-24705 Pro and Enterprise features require a license, whether you're using our cloud or self-hosting.
l
little-toothbrush-24705
11/09/2025, 5:08 AMtoday I learnt something new, thanks 🙂
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