Hi Marton, just got caught up on both queries; I’m sorry, I can understand how annoying this is if it keeps interrupting your work.
From what you’ve described, it sounds like the session itself may still be valid, since a cache clear/refresh fixes it without needing to log in again.
That points more towards the app getting into a stale auth state after the tab has been open for a while, rather than a full login/session expiry.
To help us escalate this properly, could you share a few details?
• Are users logging in via Google login, or email/password?
• Are users starting from the normal GrowthBook login page, or from a bookmark/old tab?
• Which browser and version are affected?
• Do you see any console or network errors when this happens?
• Could you share the approximate timestamp/timezone of the latest occurrence?
For the escalation, we’ll include the Auth0 tracking ID from the screenshot as well:
0588d6fcfd72b8245b3a
.