In the last 2 days more and more it happens that w...
# give-feedback
q
In the last 2 days more and more it happens that we get random auth issues with a tab which is open for a 1-2 hours and when we wan to do something it just crashed, a clear cache reload fixes (without relogin) If you used AI to push something to production recently it might be acting bogus.
f
Hi Marton, just got caught up on both queries; I’m sorry, I can understand how annoying this is if it keeps interrupting your work. From what you’ve described, it sounds like the session itself may still be valid, since a cache clear/refresh fixes it without needing to log in again. That points more towards the app getting into a stale auth state after the tab has been open for a while, rather than a full login/session expiry. To help us escalate this properly, could you share a few details? • Are users logging in via Google login, or email/password? • Are users starting from the normal GrowthBook login page, or from a bookmark/old tab? • Which browser and version are affected? • Do you see any console or network errors when this happens? • Could you share the approximate timestamp/timezone of the latest occurrence? For the escalation, we’ll include the Auth0 tracking ID from the screenshot as well:
0588d6fcfd72b8245b3a
.
q
Email password login. Its an open tab left on the PC for next day, when we click something on the page it goes into either of the login issues. Google Chrome. They were within the 5 min past of my posting.
f
Thank you @quick-house-41080, I'll check in with the team on this and let you know what they find