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you’re seeing this in the same experiment?

yes

Can you share or dm the metric pages for each? Do you have a different aggregation for the two metrics?

Will share in DM

The original implementation of ratio metrics in GrowthBook was targeted at funnel metrics. currently, ratio metrics will only count numerators for users who have a non-zero denominator value. This may be the issue here. In our backlog we have a ticket for building support for letting users specify general ratio metrics that do not have this restriction.

Thanks for the answer. Do you have a link to the issue so that we can follow it? 🙏

Ah, there wasn't one on GH. Here is an issue you can follow: https://github.com/growthbook/growthbook/issues/1293#issue-1715896534