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#ask-questions
Title
# ask-questions
c

chilly-actor-10285

10/16/2023, 8:25 AM
Getting this today. We are running self hosted version. Tried to update version, nothing. Anyone can help?
f

fresh-football-47124

10/16/2023, 8:45 AM
Hi Dion
did you have an enterprise key?
c

chilly-actor-10285

10/16/2023, 8:46 AM
I’m not sure, we were using self-hosted version for a long time now, no problems till now. We didn’t have permission to all fetaures
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fresh-football-47124

10/16/2023, 8:47 AM
huh
can you check to see if you have a key entered in an .env file?
c

chilly-actor-10285

10/16/2023, 8:49 AM
We are using dockerfile for deployment. I don’t see a KEY param in environment of docker-compose.yml
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fresh-football-47124

10/16/2023, 8:51 AM
there are two places the key can be, in as an environment variable “LICENSE_KEY”, or in the Settings -> General page
can you check both?
c

chilly-actor-10285

10/16/2023, 8:52 AM
There is no LICENSE_KEY in environment, and I can’t check in Settings since it doesn’t let me login
f

fresh-football-47124

10/16/2023, 8:53 AM
would you like to DM me the name of your company?
do you have access to mongo via mongo compass or cli?
c

chilly-actor-10285

10/16/2023, 8:55 AM
Let me try
f

famous-belgium-62991

10/16/2023, 11:59 AM
same here, previously we try trial entreprise, but not using. after upgrade to 2.5 cant login, i will try delete key with mongo
when i delete it in mongo/organiztions collection it will work
f

fresh-football-47124

10/20/2023, 5:31 PM
thanks, this looks like a bug, I’ll open an issue
f

fresh-oil-21253

11/01/2023, 12:37 PM
@fresh-football-47124 i'm with the same problem, i can't access the settings page
n

nutritious-finland-4577

11/06/2023, 7:59 AM
Hi all, will be much appreciated to know how you handled this via Mongo. thanks.
After connecting to the mongodb server and appropriate db was able to run:
Copy code
db.organizations.updateOne( { _id: ObjectId("obj_id") }, { $set: { licenseKey: '' } } )
Thanks for the help :)
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