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#ask-questions
Title
# ask-questions
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straight-hairdresser-25635

11/16/2023, 2:09 PM
Hello team, I am using the metrics created from Fact Tables but the experiment results in an application error Is it because I set the fact table inappropriately or there are some potential bugs for this new feature? Also, is there a workaround to make the experiment back? It seems that I have to create a new one Appreciate your time and thank you for the help!
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rhythmic-agent-34208

11/16/2023, 2:09 PM
Our official support hours are 6:30am - 5pm Pacific Time, Monday through Friday. You may occasionally hear from us outside of these hours. Your support request has been logged in our system. Our support team will get back to you very soon!
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brief-honey-45610

11/16/2023, 3:06 PM
Hi Tino, your request is in our support queue and we'll send an update as soon as we can
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straight-hairdresser-25635

11/16/2023, 3:11 PM
Got it. Thank you!
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brief-honey-45610

11/16/2023, 6:41 PM
Hi Tino, are you self-hosting GrowthBook or using the cloud-hosted version?
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rhythmic-agent-34208

11/17/2023, 12:08 AM
Hi Tino, I'm going to pass your support request along to the engineer who worked on the Fact Tables feature. We'll update this thread once we have more info.
Hi Tino. I can help debug the issue you're seeing. Are you self-hosting GrowthBook and if so, are you using SSL (https) to access it?
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straight-hairdresser-25635

11/17/2023, 1:05 AM
Thanks August!
Hi @future-teacher-7046, thanks for looking into this! I am self-hosting GrowthBook and I am using http to access it. Is the issue because I am not using https?
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future-teacher-7046

11/17/2023, 1:17 AM
Yes, I think that's the issue. We rely on some cryptography APIs in the browser that only work over https.
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straight-hairdresser-25635

11/17/2023, 2:00 AM
I see. Thank you for the information!
youre welcome 1
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