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Hi Myles, thanks for reaching out! I’ve added your support request to the queue and we’ll follow up as soon as we can 😀

I just want to confirm some further notes on this. So we are pushing

gb_user_id

into

user_properties

- we are seeing sporadically that on multiple events we are missing gb_user_id from say add_to_cart, view_item, purchase etc… I don’t know GA4 and Bigquery connection well enough but could it be pushing into the user_properties that is causing the issues? Would we be safer pushing into event_params?

Hi Myles, I spent some time trying to figure this out for you but need to speak with one of our BigQuery specialists in order to say for sure what the best approach is. I'll update you here once I have more info.

I’m not sure if that is the issue - but there are some ways to check