Hi all 👋 I have a question related to the

backgroundSync

setting. I added it to the SDK on my WP page (see screenshot) but the API call stills seems to happen every 30 seconds. Has anyone experienced this or knows why it might not be working?

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Hi, Laszlo! Are you using the pre-built script tag to add GrowthBook to your site? From what I can tell that should disable streaming, I'm digging in a bit further.

Hi Michael 👋 Yes, I am using the pre-built script, with a custom tracking callback added. See attached! I’ve also attached a screencap of the visual editor debugger, where everything seems to be green ✅

Hey, Laszlo - I think you just need to update the script so its

backgroundSync: false

rather than

backgroundSync: "false"

I tested on a Shopify store I'm running the same code on and it disabled the eventStream.

@billions-xylophone-11752 If you check the screenshot, I currently have

backgroundSync: false

. Would you suggest adding “” (quotation marks) to fix it?

Oh goodness - I’m sorry. No, it definitely needs to be a Boolean, not a string. Let me see if I can replicate. My test env is disabling the streaming correctly.

I can also redeploy the script to our prod site, if you are available to check it, just had to disable it so it doesn’t use up our API limit every 30 seconds 😁

I can be available to check it. I just did another test in my env and with the following code, I am able to disable streaming.

<script>
      window.growthbook_config = {
        backgroundSync: false
      }
    </script>

    <script async
      data-api-host="<https://cdn.growthbook.io>"
      data-client-key="SDK-CLIENT-KEY-HIDDEN"
      src="<https://cdn.jsdelivr.net/npm/@growthbook/growthbook/dist/bundles/auto.min.js>"
    ></script>

Thanks for clarifying the contribution to the limit. I will deploy the change tomorrow and ping here to see if you could potentially help troubleshoot it on the live site. Thanks for all the help so far 😊

Hey, Laszlo - I just wanted to keep you in the loop - We've heard reports from a few users that the

backgroundSync: false

attribute isn't being respected in a few cases. The team is looking into this right now. As soon as I hear anything, I'll let you know.

Thank you. Then I will wait for updates before investigating further on my end.