So… am I ok to give you all the details on here? Share our implementation code etc?

If you are on the Pro plan we can also troubleshoot via the in-app live chat, which is only shown to us internally

We are on a pro plan

but I'm happy to go here

To start, it would be helpful to get some baseline info about your GrowthBook integration. Could you please answer these questions? 1. Are you using the cloud-hosted or self-hosted version of GrowthBook? 2. Which SDK(s) are you using? 3. Is the site you're running experiments on built with code (like a Node / Python / Ruby backend) or is it on a site like Shopify/Webflow/etc? 4. Have you created the features using the Visual Editor or within your application code?

We have the Shopify integration set up, so we can run experiments on that site alone. UI changes and design changes etc… However, that's not this fail point currently

We are assigning cookies to the old site users in the implementation G-Tag so we can allow people to omit themselves from the test. We're using the console log to reveal device ID and using that as the ID to split

In my tests it seems to work… I can remove my cookie and create a new one and it will eventually switch me over to the BETA site… In reality tho, it seems to not work… It's really very confusing to me

I'm admittedly not super familiar with G-Tag, and may need to pull in one of my colleagues

We are about to have our weekly all-hands meeting, and I may be slow to answer here during the next hour

1. Yes 2. Yep… I'm going to send you a message privately if that is ok as I don't want to share the API key and decryption key 3. yes

Thanks for sending all of this over. It's always helpful to have as much info as possible up front.

The first thing that jumped out at me in your <script> code is that the

trackingCallback

inside of your

gtag()

function is currently only logging to the console, not sending any data to your data source:

trackingCallback: function(experiment, result) {
                            // TODO: Use your real analytics tracking system
                            console.log("Viewed Experiment exp_key: ", experiment.key, " variant: ", result.key);
                        },

Is that intentional due to the way you're using GTM?