Hi Giorgio, thanks for reaching, and I'm sorry for the delayed reply.
The Preview feature when used with the Visual Editor can be finicky. There are a lot of configurations and settings that need to be dialed in.
The best way for me to help troubleshoot this requires a few screenshots of your setup. I'm not able to see anything in your dashboard or Visual Editor otherwise.
Please send the following screenshots when you have a chance and I can take a look. Remember to capture the full window so I have a reference of where in the dashboard the screenshot is coming from, and can also see all the relevant info in the window.
- The detail page for the SDK Connection
- The modal/page that appears after you click the "Edit" button in the upper right corner of the SDK Connection detail page
- The main view once you open the Visual Editor. Take multiple screenshots if needed so I can see everything (you might need to scroll down).
- The debug panel in GrowthBook's Chrome Extension. After you install the
GrowthBook Chrome Extension, open the Chrome Developer Tools (Option + Command + J on Mac or Control + Shift + J on Windows) and navigate to the GrowthBook tab. See image below.