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# ask-questions
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clean-lawyer-53842

02/22/2024, 4:10 PM
Hey GB team - I'm encountering an odd issue where an experiment that was previously ended +30d ago is no longer showing data - it was fine about 2 weeks ago and we have not made any changes to the config You can see in my screenshot below that I have selected the correct phase for the experiment but it is no longer displaying the data. Any insight into why the data is no longer visible to me?
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famous-crayon-77234

02/22/2024, 4:15 PM
@brief-honey-45610If you can help us quickly. We will be very grateful.🙏
❤️ 1
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fresh-football-47124

02/22/2024, 4:52 PM
the experiment was stopped?
is this the cloud?
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clean-lawyer-53842

02/22/2024, 4:54 PM
@fresh-football-47124 yes, the experiment was stopped. The data for the phase 1 of the experiment was showing previously. We ran a limited phase 2 roll out to 100% traffic. Yes, this is the cloud
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fresh-football-47124

02/22/2024, 4:54 PM
once its stopped, it should not update the results
if you change to the other phase, do you see data?
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clean-lawyer-53842

02/22/2024, 4:57 PM
No, that's precisely the issue I am highlighting. The experiment ended on Dec 8th (Phase 1) and it is no longer showing us the data. This is the only experiment I have where I am encountering this issue. Here is an example of another experiment that ended Feb 5th, but I am able to view the data. So I'm not sure what's causing this to happen with the experiment I mentioned initially in this thread as I'm not encountering this issue with other experiments.
@fresh-football-47124 any ideas on what we can do to resolve this?
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fresh-football-47124

02/22/2024, 8:57 PM
let me check with the team
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clean-lawyer-53842

02/22/2024, 8:57 PM
I appreciate your help!
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fresh-football-47124

02/22/2024, 8:58 PM
was the underlying data deleted?
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clean-lawyer-53842

02/22/2024, 8:58 PM
To the best of my knowledge, we have made no changes to the experiment after it was ended. Approximately 2 weeks ago, this data was still showing, now it is not.
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fresh-football-47124

02/22/2024, 8:59 PM
and you have no update button?
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clean-lawyer-53842

02/22/2024, 9:00 PM
The update button is there and I tried running it, but it did not populate any of the prior data that was available previously
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fresh-football-47124

02/23/2024, 12:27 AM
interesting - did you change any of the queries?
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clean-lawyer-53842

02/23/2024, 1:56 PM
I did not, again, the experiment was showing all of the data just prior to 2 weeks. Now it is not. No changes have been made to the experiment. The experiment had 2 phases. Phase 1 is the screenshot I shared above. The data is now missing. Phase 2 was a roll out to 100% traffic. The data is now missing.
This is a screenshot of the data that I captured on December 8th, when the experiment officially ended. at that time the data was captured and is now missing
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