Hey GB team - I'm encountering an odd issue where ...
# ask-questions
c
Hey GB team - I'm encountering an odd issue where an experiment that was previously ended +30d ago is no longer showing data - it was fine about 2 weeks ago and we have not made any changes to the config You can see in my screenshot below that I have selected the correct phase for the experiment but it is no longer displaying the data. Any insight into why the data is no longer visible to me?
f
@brief-honey-45610If you can help us quickly. We will be very grateful.🙏
❤️ 1
f
the experiment was stopped?
is this the cloud?
c
@fresh-football-47124 yes, the experiment was stopped. The data for the phase 1 of the experiment was showing previously. We ran a limited phase 2 roll out to 100% traffic. Yes, this is the cloud
f
once its stopped, it should not update the results
if you change to the other phase, do you see data?
c
No, that's precisely the issue I am highlighting. The experiment ended on Dec 8th (Phase 1) and it is no longer showing us the data. This is the only experiment I have where I am encountering this issue. Here is an example of another experiment that ended Feb 5th, but I am able to view the data. So I'm not sure what's causing this to happen with the experiment I mentioned initially in this thread as I'm not encountering this issue with other experiments.
@fresh-football-47124 any ideas on what we can do to resolve this?
f
let me check with the team
c
I appreciate your help!
f
was the underlying data deleted?
c
To the best of my knowledge, we have made no changes to the experiment after it was ended. Approximately 2 weeks ago, this data was still showing, now it is not.
f
and you have no update button?
c
The update button is there and I tried running it, but it did not populate any of the prior data that was available previously
f
interesting - did you change any of the queries?
c
I did not, again, the experiment was showing all of the data just prior to 2 weeks. Now it is not. No changes have been made to the experiment. The experiment had 2 phases. Phase 1 is the screenshot I shared above. The data is now missing. Phase 2 was a roll out to 100% traffic. The data is now missing.
This is a screenshot of the data that I captured on December 8th, when the experiment officially ended. at that time the data was captured and is now missing