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GrowthBook Users

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Guys, we are on the paid plan. Started to use your tool but we can’t see the result in the experiment. But in metrics, we can see results, can you please assist us with configuration?

Hi Serhii - the thing to check is the assignment query

You can do that from the Metrics and Data -&gt; Data sources - &gt; Your data source

you need to make sure the assignment query matches your data

You can also check to make sure the experiment_viewed events are making it into GA4

if they are not showing up, it might be the trackingCallback has been set incorrectly, or you're using Google Tag Manager and haven't set it up to pass the custom events

`if they are not showing up, it might be the trackingCallback has been set incorrectly, or you're using Google Tag Manager and haven't set it up to pass the custom events`
We used this - <https://docs.growthbook.io/app/visual> , and I’m sure we followed all the instructions

<@U01T6HCHD0A> can you please provide with contacts of the person from your team who can help us with this? Of course for $$ ?

with the devtool you have, can you scroll down the bottom and see what attributes you have set?

Screenshot 1 when I open URL
Screenshot 2 when I click here or here <https://monosnap.com/file/lHLYhkcFEqWVTAF9c7VVDsZqpCOUuN>

can you share the code you're injecting to your website?

it seems like the user attributes are being overridden

view-source:<https://www.shopping-cart-migration.com/provided-services/data-migration-service-packages>

if so, you can remove all the initialization code, as we handle that automatically

We use GA4 and we have 50+ tags in tag manager to track a lot of events on our public website and our cart2cart APP

okay, just add the one script, unless you have anything custom to add (which your code does not)