Hey team,
I have an experiment that failed (most l...
# ask-questionss
square-chef-95255
09/20/2024, 11:00 AMHey team,
I have an experiment that failed (most likely due to a screenshot)
I get this error
Application error: a client-side exception has occurred (see the browser console for more information).r
rhythmic-agent-34208
09/20/2024, 11:07 AMHi Muna, sorry you ran into that. Can you send a screenshot of the error in the browser console so we can see what's going on?
rhythmic-agent-34208
09/20/2024, 11:09 AMTo answer your deleting question, this can be deleted on the UI:
Navigate to the experiment you want to delete.
Click on the "Settings" tab.
Scroll down to the bottom of the page.
Click on the "Delete Experiment" button.
rhythmic-agent-34208
09/20/2024, 11:09 AM
rhythmic-agent-34208
09/20/2024, 11:10 AMHowever, if we could first investigate the error before deleting it, it would be super helpful in preventing this from happening again 🙏
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square-chef-95255
09/20/2024, 11:28 AMHeey Natasha, thank you for getting back to me,
As you can see that option is not there for me, its like its buffering
r
rhythmic-agent-34208
09/20/2024, 12:27 PMThank you for the speedy response and sorry that didn't work. Are you able to send a screenshot of your Console and Network tab in your dev tools?
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square-chef-95255
09/20/2024, 12:37 PMyeah sure
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rhythmic-agent-34208
09/20/2024, 12:58 PMPerfect, thank you Muna, I will now escalate this to the Engineering team to further investigate and we'll get back to you shortly 🙏
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square-chef-95255
09/23/2024, 9:34 AMHeey morning @flaky-noon-11399
Any update on the Engineering team, will they hop on this chat or dm?
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rhythmic-agent-34208
09/23/2024, 11:19 AMHi Muna, good afternoon. Unfortunately, I'm still awaiting an Engineering team update on this Please, can you confirm if your team members are experiencing the same when access the Experiments page and if you are able to replicate this error in an incognito browser? This will help us to establish if it is browser or account specific
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square-chef-95255
09/23/2024, 2:18 PMHeey Natasha, yess anyone that goes to that experiment gets that same error, even on incognito
square-chef-95255
09/23/2024, 2:18 PMThank you for looking into this
r
rhythmic-agent-34208
09/23/2024, 2:21 PMPerfect, thank you for the additional context 🙏
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flaky-noon-11399
09/30/2024, 8:48 AMHi Muna, apologies for the delay here. We may have a hypothesis of what is going on here, please can you confirm if you are self hosting or cloud hosting GrowthBook?
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square-chef-95255
10/01/2024, 2:47 PMThanks for getting back to me!
self hosted
square-chef-95255
10/01/2024, 2:48 PMAll I need now is to stop the experiment, it's been in a running state this whole time
the experiment was run again and it worked fine the second time around
r
rhythmic-agent-34208
10/02/2024, 8:34 AMThank you Muna, as an immediate fix you can use the API to stop the experiment- https://docs.growthbook.io/api#tag/experiments/operation/updateExperiment
rhythmic-agent-34208
10/02/2024, 8:34 AMAs you're self hosting GrowthBook, you have access to the database in MongoDB, thus you can manually update the experiment document to set its status to "stopped". This should look something like this:
db.experiments.update({ id: "<experiment_id>" }, { $set: { status: "stopped" } })
rhythmic-agent-34208
10/02/2024, 8:34 AMWhere you can replace `<experiment_id>` with the ID of the experiment you want to stop
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