Hi everyone, I have a support question - who or wh...
# ask-questionsm
mysterious-salesmen-59831
01/09/2024, 9:53 PMHi everyone, I have a support question - who or what channel would be best to reach out to for assistance? I'm new to Growthbook and having issues launching a test
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brief-honey-45610
01/10/2024, 12:34 AMHi Kirra, this channel is the best place. You can also use the AI Chat widget in the lower right corner of our documentation site.
Can you explain where you’re getting stuck?
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mysterious-salesmen-59831
01/10/2024, 12:43 AMThanks @brief-honey-45610!
I sent a message on the the Chat Widget and just saw you have responded.
The tests I have built display the variation change correctly in the Visual Editor, but when I preview them they don't display. I did a soft launch to see if they display on the live site and nothing appears. I'm in incognito, and I've had several people try to view the test and they can't either.
How can I resolve this?
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brief-honey-45610
01/10/2024, 12:44 AMAh ok. Yes, here in Slack is better because it has higher visibility.
brief-honey-45610
01/10/2024, 12:44 AMThere are a few things to check. Just a moment
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mysterious-salesmen-59831
01/10/2024, 12:45 AMThanks! My account is Conversionry CRO btw
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brief-honey-45610
01/10/2024, 12:47 AMIf the URL to the Visual Experiment publicly accessible could you share it here so I can take a look?
brief-honey-45610
01/10/2024, 12:48 AMCould you please also send me a screenshot of the SDK configuration in the GrowthBook UI and the Visual Editor?
brief-honey-45610
01/10/2024, 12:48 AMIs the experiment in a draft state?
brief-honey-45610
01/10/2024, 12:49 AMAre you using URL targeting?
brief-honey-45610
01/10/2024, 12:49 AMAre you running multiple experiments or visual changesets?
brief-honey-45610
01/10/2024, 12:49 AMIs there anything showing in the GrowthBook tab of the Chrome Developer Tools?
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